FAQ

Collection of most asked questions

Product
Subscription
Troubleshooting
Product

Is Lattics suitable for all academic disciplines writing?

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How do I start using Lattics?

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Can I use Lattics on a mobile device?

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Does Lattics support cloud synchronization?

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Can Lattics integrate with Zotero?

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Is Lattics app safe?

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Could I share feedback or advice in product development?

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Can I export my Lattics data?

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Subscription

Is Lattics app free or there a free plan?

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How Can I Cancel or Refund a Subscription?

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About payment methods

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Can I issue an invoice when subscribing to a package?

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Is there a student discount?

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How do I get the Premium version?

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Troubleshooting

I Forgot My Password, how to reset?

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How to update Lattics?

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I tried to install Lattics on Windows, but there's a security warning saying I shouldn't install the app!

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I cannot dismiss the security warning on Windows and therefore cannot install the app!

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When installing Lattics on a Windows system, a pop-up window "Do you want to search for the app in the Microsoft Store?" pops up. If you click No, it cannot be installed.

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I found an issue!

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Can't find what you're looking for?

Checkout Video Tutorials or User Guide for more support.

Or contact us: support@auramarker.com